At instinctHub, we strive to provide our customers with high-quality products and excellent customer service. However, if you are not satisfied with your purchase, we offer a refund policy as follows:
- The case must be raised within 30 days of purchase with proof of purchase, such as a receipt or order confirmation.
- Products must be in new and unused condition, with no more than one completed step or assessment.
- Custom or personalized products are not eligible for a refund.
- To initiate a refund, please contact our customer service team through email at here or by phone at +234 816 288 0409.
- Our customer service team will assist you with the refund process and provide you with a return shipping label if necessary.
- Once we receive the returned product and confirm that it meets the eligibility criteria, we will process your refund within 14 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Refunds will not be issued for products that have been used or damaged after delivery.
- Refunds will not be issued for products that are returned without proof of purchase or outside the 30-day return period.
We appreciate your business and thank you for choosing instinctHub. If you have any further questions about our refund policy, please do not hesitate to contact us.